By placing orders at pukassurfshop.com, you agree to our Terms and Conditions as well as to our Data Protection Policies.

We would like you to go through these prior to using our website. The applicable language is English. We will refer to Pukas Surf Shop as "us", "our" or "we" on the following lines. If you don't agree to our Terms and Conditions, do not navigate on this website.

Have in mind that these Terms and Data Protection Policies may be amended so is the customer's responsibility to regularly read through them since they will be applied during the time of usage of our website or at the time of making a purchase at it.

By purchasing any product from this website, you agree to a contract with us on the terms stated in the Terms and Conditions. For any questions related to these terms or any other inquiries related to Pukas Surf Shop, please contact our Customer Service at sales@pukassurfshop.com.



"Pukas Surf Shop" is a trademark of Pukas Surf S.L.
Registered in Registro Mercantil Guipuzcoa 1246
Pukas Surf S.L.
Calle Mayor 5
20003 San Sebastian
VAT: ESB20830675

When we talk about Pukas Surf Shop we refer to a limited liability company of Spanish nationality whose corporate name is Pukas Surf, S.L., with C.I.F. B-20830675, domiciled at Calle Mayor 5, 20003, San Sebastian, duly registered in the Commercial Register of Guipuzcoa, in Volume 2.082, Folio 83, Page SS-23.503. // Cuando hablamos de Pukas Surf Shop nos referimos a una sociedad de responsabilidad limitada de nacionalidad española cuya denominación social es Pukas Surf, S.L., provista de C.I.F. B-20830675, su domicilio en la Calle Mayor 5, 20003, San Sebastián, debidamente inscrita en el Registro Mercantil de Guipúzcoa, en el Tomo 2.082, Folio 83, Hoja SS-23.503.

>> Return address (it is VERY important that you add your name and order number to the parcel):

OLATU PUKAS SURF (Att. Paula + Order number)







1 · Personal Information

The information or/and personal details that you provide us shall be processed pursuant to the Data Protection Policies. By using this website, you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with, are true and accurate. For further information on Data Protection please read our Privacy Policy.


2 · Use of Our Website 

By using our website and/or by placing any order, you undertake:

  • Only legitimate enquiries or orders will be done by using this website.
  • Not to make any speculative, false or fraudulent orders. If we have a reasonable suspect that such an order has been placed, we shall be entitled to cancel the order and inform the relevant authorities.
  • To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you if this should prove necessary.
  • If we are not provided with the necessary information from you, we may not be able to complete your order.
  • By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
3 · Creation of Contract

The information set out in the Terms and the details contained on this website constitute an invitation to trade. The contract will be placed in the moment that you place an order and it is accepted by us, whether or not funds have been deducted from your account.

If we do not accept your offer and funds have already been deducted, these will be fully refunded.

To place an order, you must follow the online shopping process and submit the order. You will receive an email from us confirming your order. Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the "Shipping Confirmation"). Have in mind that checking the junk mail or spam folder is advisable since sometimes system emails may end up there.

The "Contract" for the purchase of an item between us will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.

4 · Payment
We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items.
You can pay with Paypal, Visa, Visa Electron, Mastercard, Eurocard, Sofort, Apple Pay and Google Pay.

5 · Security
You can safely use your creditcard on our web shop. Our payment system uses 3D Secure – a worldwide security standard verified by Visa and Mastercard. 

6 · Complaints and fault delivered goods (except Surfboards. Read point #8)
If you have received a faulty item, or if it is not the product is on your invoice, you will be returned simply as described above. If we believe that your complaint is justified, we will send you a new product free shipping and will refund your shipping costs equal to the cost of postage for a B-letter. If the item is out of stock, we will refund the price of the item. 

7 · Damage goods during shipping
Remember that if the goods are damaged during shipping, Pukas Surf Shop is not responsable for it, but will fill out a claim for you in order to get compensation if you write us to logistics@pukassurfshop.com. Remember that we have 7 calendar days to fill out a claim so timing is key. Pukas Surf Shop is not responsable for the compensation for damaged goods  during transport and can not know the final compensation that the shipping company will provide for the damage goods.

8 · Surfboards
You will have 30 calendar days to claim a faulty item. We believe that this time is sufficient to assess if a board has a production fault. Any claims of this nature made after 30 calendar days will not be considered for an exchange of the board.  

· Delivery Option | After purchasing a surfboard, you will have 7 calendar days to cancel it after receiving the confirmation order mail. 

> The shipping cost of returning the board to us will be the client's responsibility. > If 7 calendar days have passed since the confirmation order mail, the client will have to pay a penalty that entails the 10% of the cost of the surfboard.

· Pick Up Option | After purchasing a surfboard, you will have 7 calendar days since the confirmation order mail to cancel de order. After this time, the client will have to pay a penalty that entails the 10% of the cost of the surfboard.


Regarding custom surfboard orders | After purchasing a custom surfboard you will have two weeks since the confirmation order mail to cancel the order. In this case, each case will be assessed particularly. If the return is accepted, the client will have to pay a penalty that entails the 30% of the cost of the surfboard.

9 · Refusal or Cancelation Of Your Order

We reserve the right to withdraw any items from our website at any time and/or remove or edit any content on this website; we will not be liable to you or any third party because of it either. There may be exceptional circumstances which mean that we may need to refuse to accept an order even after receiving it or sending you an Order Confirmation. We reserve the right to cancel an order at any time.

10 · Availability of Items

When we receive your order, our system will send you an order confirmation email. Please, check your junk mail folder in case it ended up there.

We reserve the right to cancel the delivery of your order because of stock breakage at the time of making the order. If we find ourselves unable to process an order, we will inform you about the cancellation by email and process a refund of your purchase using the same method as when the purchase was made. Pukas Surf Shop has the right to ship only the items in stock if some of them are not available.


11 · Order Cancelation 

If you purchased a product or service in our online store or on any of our local stores, by European law you have the right to cancel and return your order within 14 calendar days, for any reason and without justification. However, this law doesn't apply to any customizable products.