CONTACT | PUKAS SURF SHOP

RETURNS & EXCHANGES

RETURNS & REFUNDS:

1 · RETURNS

Items purchased online can be returned within 30 calendar days from the time of purchase.

Returns & Black Friday | The return time for garments bought on Black Friday will be extended to 60 calendar days.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with its tags.

Several types of goods are exempt from being returned. Perishable goods such as surfboards, magazines/books, maps or gift cards, etc., cannot be returned*.

Garments as swimsuits, bikinis... are in direct contact with the skin so the customer should try them on for the first time with the underwear. If you want to return it, it will be revised and the return will only be accepted once it is revised and on its original conditions.

The customer will be responsible for the payment of the shipping of the item in a return or exchange. The shipping of the new item will be at the expense of Pukas Surf Shop and once received the item that the customer wants to exchange.
The shipping of the new item will be done by Pukas Surf Shop.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Surfboards | You will have 30 calendar days to claim a faulty item. We believe that this time is sufficient to assess if a board has a production fault. Any claims of this nature made after 30 calendar days will not be considered for an exchange of the board.

** Second hand surfboards | These are not eligible for refund. If you have doubts before purchasing any second hand surfboard, please write us an email at sales@pukassurfshop.com

To complete your return, send the parcel to the following address including your name and order number on it. This is VERY important:

OLATU PUKAS SURF (Att. Paula / order number)

CALLE OLAGARAI 2, 20180 OIARTZUN, GIPUZKOA

SPAIN

RIGHT TO WITHDRAW (except surfboards*)

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. However, this law doesn't apply to any customizable products.

STOCK SURFBOARDS*

· Delivery Option | After purchasing a surfboard, you will have 14 calendar days to cancel it after receiving the confirmation order mail.

> The shipping cost of returning the board to us will be the client's responsibility. > If 14 calendar days have passed since the confirmation order mail, the client will have to pay a penalty that entails the 10% of the cost of the surfboard.

· Pick Up Option | After purchasing a surfboard, you will have 14 calendar days since the confirmation order mail to cancel de order. After this time, the client will have to pay a penalty that entails the 10% of the cost of the surfboard.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, please contact your bank having in mind that depending on your bank several days may pass before you see the transaction on your account.

We advise you to check your bank account again and contact and check with your back.

If you’ve done all of this and you still have not received your refund yet, please contact our Customer Service at sales@pukassurfshop.com .

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pukassurfshop.com and send your item to the address above.

RETURNS & EXCHANGE OUTSIDE THE EU, except Switzerland

For returns outside Europe, Pukas Surf Shop will organize a pick up with a shipping company for the purchased item. This item should be packaged and prepared accordingly and in the same conditions it was delivered.

The cost of the pick up will be charge to the customer unless there is a reason that would be assessed particularly.

USA RETURNS

Customers will be responsible for the returns made from United States. Have in mind that these returns will include customs expenses that will be charged.

We can schedule a pick up for the item that will be returned. In this case, the pick up service and custom expenses will be charge and they are approximately 150,00€ (this price will be assessed particularly for every case).

2 · EU VAT & TAXES

For customers in Spain, the local VAT rate is charged; 21%.
For customers within the European Union [EU] countries, the EU VAT rate is calculated according to destination-based sourcing, which means that tax is charge to a customer based on their location.
For UK, USA, Switzerland and International customers, no VAT or additional taxes are charge at checkout. Custom fees or taxes may be charged at customs upon arrival but Pukas Surf Shop does not cover these charges and cannot foresee them since are determined by the local government.
For UK clients, 21% taxes plus a 2.5% tariff will be applied at UK customs.
For USA clients, imported goods are subject to duty when the value is over USD 800.