FUTURES - F8 - ALPHA - L - 5FINS

Let's Talk About How We Get Our Goodies From Our Door to Yours, Wherever that May Be 🌍.

Don't worry about the packaging, we handle each package with lots of care and we will have it ready for dispatch within 24/48 hours.

· SPAIN | 1 to 3 business days delivery.

· EUROPE | 3 to 6 business days delivery.

· INTERNATIONAL | 6 to 10/12 business days delivery.

Remember that if you want to choose express delivery, we can make it happen after finishing your purchase with the default shipping. Just hit us with an email: sales@pukassurfshop.com

> Learn more about shipping and delivery here.

How to Unbox 📦 Your Surfboard Like A Pro 

Put your mind at ease. Our team has a lifetime experience wrapping these beast. We want them to arrive to you in perfect conditions as much as you.

However, the world is wide and surfboards to get to you in perfect conditions, can be quite a journey these days. That is why we encourage you to tell the carrier to write down "revision pending" upon delivery. After, please follow some steps before you unpack and enjoy the content of your package. 

> Follow the next steps before unboxing your surfboard.

If You Are Looking to Make a Return ↩️  Here's How:

Returns or exchanges can be done in person in one of our local stores or by mail. Note that all items must be in their original state with tags and accompanied by proof of purchase. Doubts? > sales@pukassurfshop.com

To complete your return, go to the return link, enter your postal code and order number. Return your order in just a few steps here. 

Once your return request is confirmed, you will receive a label via email that must be attached to the return package and dropped off at the selected pick-up point.

• Return shipping cost will depend on the destination country and will match the original shipping cost. This will be deducted from the refund once the item is received.

For International Returns 🌎

Email us at sales@pukassurfshop.com with your order number, the item you want to return, and the reason. 

All associated costs (shipping, taxes, customs, duties) are the customer’s responsibility. If Pukas Surf Shop is billed for return costs, the amount will be deducted from your refund (We recommend using a tracked and insured shipping service and checking the export/import regulations in your country before returning).

• Return Address (include your name and order number):

PUKAS SURF (OLATU S.L) (Att. Pablo / order number)
Calle Olagarai 2, 20180 Oiartzun, Gipuzkoa, Spain

>  Read All the Info about our Full Return & Refund Policy here.

Let's Talk About VAT Charges ℹ️:

The displayed prices in our website include and show the VAT charges for your convenience.

· SPAIN | Local VAT rate charged is 21%.
· EU Countries | The EU VAT rate is calculated according to destination-based sourcing, which means that tax is charge based on your location.
· UK, USA, SWITZERLAND & INTERNATIONAL | No VAT or additional taxes are charge at checkout. Custom fees or taxes may be charged at customs upon arrival.

> Learn more about our Terms of Service here.