The Early Access will begin on Wednesday 27th at 20:00 (CET). If you are subscribed, you'll receive a message on your email with the unique code to unlock different discounts on our website.

Sometimes the email may take a few minutes to arrive, so we kindly ask for a bit of patience. Refresh your inbox and make sure to check your spam or promotions folders in case it landed there.

If after a few minutes you still can’t find your code, please reach out to us at sales@pukassurfshop.com and we’ll be happy to assist you.

Yes, we are extending the deadline for garments bought during Black Friday up to 60 calendar days, upon receipt of the items. Conditions Not subjected to surfboards.

For more information ➡️ Full Return Policy.

Custom boards take approximately 4 months to build. Orders placed during Black Friday will be ready around March.

There may be a chance we experience a delay preparing your order for dispatch. If this happens, we ask for your understanding. We'll do our outmost to get your order ready!

Discount codes are excluded from Black Friday except for the early access code that you will receive by email: This one will be valid for 24h, starting on Wednesday 27th at 20:00 CET.

Yes, not only you can use any existing e-gift card that you may have at checkout, but you can also purchase an E-gift Card during Black Friday sale.

Unfortunately, adding an item to your cart doesn't reserve the stock for your final checkout. As soon as you are ready go to checkout because someone else might beat you to it!

Yes — as long as your order hasn’t been dispatched yet, we can update the delivery address for you. Just contact us as soon as possible.

Size exchanges or orders placed in Black Friday are possible during the campaign, but only if the desired size is still in stock. Availability may vary due to high demand.

Yes — installment payments through Klarna remain available during the Black Friday campaign.

If the damage is due to our handling or during transport, we will fully cover it and provide the best post-purchase service to resolve the issue quickly.

Yes, order modifications or cancellations are possible as long as the order has not been dispatched yet.

For custom surfboards, check our refund policy.

No — the online Black Friday deals apply only on the website. In physical stores, the Black Friday promotion will take place only on November 29–30.

Of course — in-store pickup is available for online orders throughout the Black Friday period.

Yes — Black Friday discounts apply to international orders as well.

No — customs duties and import fees remain the same during the Black Friday campaign.